FAQ section

A holiday in the Salzkammergut should feel effortless. From the very first planning steps to your arrival. Here you will find answers to the most important questions about your stay with Your Austrian Home.

When are check-in and check-out?

Check-in is usually from 3:00 PM (4:00 PM at Blockhaus Gosau), and check-out is at 10:00 AM or 11:00 AM. Please refer to your arrival email for the exact details.

How does check-in work?

Each of our apartments is equipped with a key safe. You will automatically receive the access code 1–2 days before arrival via email or your booking platform.

Is parking available at the property?

Free parking is available at almost all apartments. Please find detailed information about parking in your arrival information or in the guest app.

Do the apartments offer Wi-Fi?

All apartments provide free Wi-Fi. The details can be found in the apartment, in your arrival information, or in the guest app.

What kind of coffee machine is available?

Most of our holiday homes and apartments are equipped with a Nespresso capsule coffee machine. Enjoy your coffee while taking in views of mountains, lakes, or nature.

What are the cancellation policies at Your Austrian Home?

You can cancel your booking free of charge up to 30 days before arrival. This gives you full flexibility to plan your trip with peace of mind. (Exception: Villa Nicoletta – free cancellation up to 60 days before arrival)

Are bed linen, towels, and kitchen towels provided?

Yes, all our accommodations are fully equipped. Bed linen, towels, and kitchen towels are ready for you upon arrival, ensuring a smooth start to your holiday.

Is there kitchen equipment available?

Of course. Our apartments and holiday homes feature fully equipped kitchens with dishes, cutlery, and cooking utensils — perfect for enjoyable evenings in a private setting.

Are dishwashing liquid and toilet paper provided?

Yes, a basic supply of dishwashing liquid and toilet paper is available in every accommodation. Are soap and shampoo provided? Yes, soap and shampoo are provided for your convenience.

Are pets allowed?

Dogs are warmly welcome in selected accommodations. Please check the specific details in each property description.

Can I book additional cleaning services?

Yes, we are happy to arrange interim cleaning or even daily housekeeping during your stay upon request.

Is breakfast available at the accommodations?

Our properties are self-catering accommodations. This gives you full freedom to shape your holiday exactly the way you like — from breakfast to dinner.

A family holiday thrives on the right setting: peace, space, and the reassuring feeling of being personally cared for. At Your Austrian Home, you’ll find handpicked properties in the most beautiful regions of the Salzkammergut—offering room for shared moments, a stylish atmosphere, and the freedom to shape your holiday at your own pace.

Which region is ideal for families?

The Salzkammergut offers the perfect destination for every type of family. Wolfgangsee and Mondsee are especially popular for relaxed swimming days and short excursions. The Ausseerland and the Dachstein Region impress with nature experiences, alpine pastures, and peaceful landscapes. At Traunsee and Attersee, active families will find an ideal mix of water sports, hiking, and cultural highlights.

Are there holiday homes with gardens and multiple bedrooms?

Yes, many of our properties offer spacious layouts, multiple bedrooms, and private gardens or balconies. Children have plenty of space to play, while parents can truly unwind. Holiday homes and larger apartments are especially well suited for families who value privacy, comfort, and flexibility.

From what age are cable cars suitable?

Most cable cars in the Salzkammergut are suitable even for toddlers when accompanied. At the top, families are often rewarded with panoramic trails, scenic viewpoints, and interactive stations that are easy to explore, even for younger children. For longer hikes or via ferratas, a minimum age of around six to eight years is recommended, depending on the route and individual fitness level.

Is the Salzkammergut dog-friendly?

Yes, the Salzkammergut is considered one of Austria’s most dog-friendly holiday regions. Many hiking trails, alpine pastures, and excursion destinations are easily accessible with dogs. There are also designated dog beaches, pet-friendly accommodations, and numerous restaurants where dogs are welcome.

Which lakes in the Salzkammergut allow dogs?

Dogs are allowed to swim or access selected shore areas at several lakes. Well-known spots include Koppenwinkelsee, parts of Mondsee, Gosausee, as well as dog-friendly sections at Grundlsee and Wolfgangsee. Always check local regulations and leash requirements.

Are there holiday homes and apartments that allow dogs?

Yes, at Your Austrian Home you’ll find a selection of dog-friendly apartments and holiday homes where your four-legged companion is very welcome. Many properties offer quiet locations, gardens, or direct access to walking and hiking trails.

Where can you go hiking with a dog?

Popular areas for hiking with dogs include the Postalm, Gosautal, the trails around Loser, and the Wolfgangsee area. These routes offer beautiful nature, shaded sections, and opportunities for dogs to cool off in streams and lakes.

Is a leash required in the Salzkammergut?

In many areas, dogs must be kept on a leash—especially in nature reserves, on alpine pastures with grazing animals, and when using cable cars. Leash rules also apply in towns and on busy paths. It’s best to check local regulations on-site.

Can I use cable cars and boats with my dog?

Yes, many cable cars and boat services in the Salzkammergut allow dogs, usually on a leash and sometimes with a muzzle. These include the Schafbergbahn, Zwölferhornbahn, and boat services on Wolfgangsee and Grundlsee.

When is the best time to travel with a dog?

The most pleasant months for a holiday with your dog are May to June and September to October. During these times, temperatures are mild, hiking trails are less crowded, and the lakes are still perfect for cooling off. Winter is ideal for peaceful walks, snowshoeing, and cross-country skiing with your dog.

Are there vets and pet shops in the Salzkammergut?

Yes, in larger towns such as Bad Aussee, Bad Ischl, Gmunden, St. Gilgen, and Bad Goisern, you will find veterinary practices as well as shops for dog food and accessories.

What should I bring for a holiday with my dog?

• Leash and, if required, a muzzle
• Pet passport and vaccination records
• Towel for paws and fur
• Portable water bowl
• Tick protection and a basic first-aid kit for dogs

Are there specific rules in pet-friendly accommodations?

In dog-friendly properties from Your Austrian Home, dogs are generally expected to be house-trained, use their own sleeping areas, and not lie on furniture. Specific details can always be found in the individual property description.

Which mountains in the Salzkammergut are suitable for families?

Mountains like Grünberg, Postalm, Zwölferhorn, and Tauplitzalm are ideal for families. They are easily accessible by cable car and offer gentle hiking trails, alpine huts, scenic viewpoints, and activities for children. The Loser is also a popular choice, known for its panoramic and easy walking paths.

Where can you enjoy the most beautiful hikes?

Some of the most stunning hiking areas include the Dachstein with its glacier and panoramic trails, the Gosauseen, the Höllengebirge around the Feuerkogel, and the wide alpine meadows of the Tauplitzalm. Whether you prefer relaxed walks or challenging mountain tours, there’s something for every level.

Which mountains offer the best views?

Spectacular views can be enjoyed from the Schafberg with its panoramic lake views, the Krippenstein, the Katrin, and the Feuerkogel. From these vantage points, you’ll experience breathtaking panoramas of lakes, valleys, and the alpine landscape.

Are there mountains accessible in winter?

Yes, many mountains remain accessible in winter. The Loser, Postalm, Riesneralm, and the Zlaim offer winter hiking trails, cross-country skiing routes, and family-friendly ski areas. Cable cars such as those at Zwölferhorn and Krippenstein provide easy access to winter panoramas.

Which mountains are ideal for a summer holiday?

In summer, the Dachstein, Tauplitzalm, Grünberg, Feuerkogel, and Loser are especially popular. They combine hiking trails, alpine cuisine, mountain lakes, and scenic viewpoints—perfect for a varied mountain getaway.

When is the best time for a mountain holiday?

The best time for hiking and mountain holidays is from May to October. For winter activities such as skiing, snowshoeing, and cross-country skiing, the months from December to March are ideal. Spring and autumn are perfect for peaceful nature experiences and clear panoramic views.

Are there cable cars in the Salzkammergut?

Yes, many mountains can be easily reached by cable car, including the Katrin-Seilbahn, Zwölferhornbahn, Krippensteinbahn, and the Grünberg-Seilbahn. This allows you to enjoy stunning views without long ascents.

What can you do in the Salzkammergut when it rains?

The Salzkammergut offers a wide range of indoor activities: thermal spas, museums, salt mines, caves, wellness facilities, climbing halls, cultural sites, and regional workshops. Many attractions can be explored comfortably regardless of the weather, making rainy days just as enjoyable.

Is a holiday in the Salzkammergut worthwhile in bad weather?

Absolutely. The region provides year-round experiences that are not dependent on sunshine. Especially thermal spas, cultural highlights, and culinary experiences turn rainy days into a diverse and enriching part of your holiday.

Are there thermal spas in the Salzkammergut?

Yes, some of the most well-known include the Eurothermen Resort Bad Ischl, the Narzissenbad Bad Aussee, and the GrimmingTherme. They offer wellness areas, saunas, and pools with stunning mountain views.

What can families do with children on rainy days?

Families have plenty of options: the cave worlds at Dachstein, salt mines, museums, climbing gyms, thermal spas, cinemas, and interactive experience centers. This makes the Salzkammergut an excellent destination for family holidays—even in unpredictable weather.